OBJECTIVE: 

 

To obtain a position that will enable me to utilize my strong computer skills, educational background, and ability to work well with people.

EDUCATION

 

COLORADO TECHNICAL UNIVERSITY, Colorado Springs, CO

Master of Science in Management

Concentration: Computer Security: 2010

 

Baker College, Flint, MI

Bachelors Degree: Business Administration: 1995

Major: Computer Information Systems

Minor: Accounting

CERTIFICATES: 

Information Security Certificate 2009

Security Certification and Accreditation 2009

Information Systems Security Management 2009

Project Management 2010

 

EXPERIENCE

XO Communications, Saginaw, MI 10/2007 - Present

Data and Voice IP VPN Data Provisoner Project Coordinator Manager II

·               Received Customer Service Awards in 2004, 2005 and 2008

·               Configure network routers with port assignments for Gig E and Fast Ethernet, Ethernet, IP-VPN, MPLS, SIP and VOIP, CLOUD.

·               Determine IP addresses assignments.

·               Set up and Manage network surveillance, maintains and corrects reporting for surveillance.

·               IP assignment, core network configuration, DNS setup, monitoring, Leased lines, customer backup and other customer network services.

·               Manage Tickets and troubleshoot issues as they arise.

·               Determine and build customer router assignments and IP blocks, BGP routes, VRF’s and Vlans.

·               Work with circuit design and the network activations department to ensure customer is set up correctly.

·               Work with senior management on multiple projects.

·               Testing and Verification on systems.

·               Recommends controls by identifying problems; writing improved procedures.

·               Provides references for users by writing and maintaining user documentation; providing help desk support; training users.

·               Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions

 

 

Senior Product Support Specialist:         07/1999 - 2007

·               Addressed concerns that are presented by end user via phone and email, dealing with voice and internet connectivity, hosting, e-mail and DNS.

·               Determined if the network was having issues and placed trouble tickets if necessary and determined which group needs to be advised.

·               Guided users through set up of their TCIP equipment to connect to the router.

·               Interacted with various types of internal equipment including D-link and Link-sys. Router configurations not limited to but including: Network Translation, DHCP, Static maps, Static routes and DNS

 

K-mart Headquarters, Troy, MI 0/97 - 07/99

Merchandise Support System

Merchandise System Specialist, Buyer Assistant: 1

·               Recipient of Chairman’s Award for Customer Service 1997 and 1998

·               Communicated with vendors and stores through various means of communication 

·               Validated and executed centralized markdowns, price adjustments in merchandising systems

·               Maintained and reviewed for expedited merchandise returns

·               Researched and resolved order processing errors

·               Monitored flow if pre-confirmed returns and communicates with field management

·               Gathered data, prepares reports and worked within merchandising team to assist the merchandising
section and planning process

·               Researched unmatched sales and corrects UPC marking numbers

·               Provided information and answer questions or request from stores, vendors or merchandising team members, regarding item/pricing/order processing information and activity, to resolve problems and provide necessary information to support KIH and merchandising activities

Payroll Tax Assistant III: 07/96 - 10/97

·               Prepared Social Security Request reports for the over four hundred stores 

·               Responsible to Correct 1099 form for independent contractors

·               Researched tax information for local income taxes in multiple cities

·               Provided information to stores regarding earned income credits and tax deductions for employees

Accounting Representative III: 12/95 - 07/96

·               Investigated discrepancies regarding Distribution Center shipments, orders vs. those received

·               Communicated with DC Traffic Managers to determine shortages

·               Determined responsible party and submit claim/request for payment

·               Reconciliation of invoices to determine proper payment took place

·               Continually interacted with vendors regarding invoices payment schedules and checks status

COMPUTER SKILLS:

Ø       Linux, Windows 95, 98, 2000, XP, Vista. MS Office, MS-DOS. Windows servers. SQL and Oracle databases 

Ø       Remedy, Single view, TBS, Custom View, Fluke, Multiple Mail Programs, Clarify, Linx, Front Page, Publisher, Ftp Programs, and UNIX

Ø       ROUTERS: Cisco, Juniper, Adit, Vina e-link, Ad-trans, Tasman, Nortel, Lucent. Speed stream, Siemens and Flow point, Belkin